Frequently Asked Questions

Find answers to help you start your VTubing journey with our affordable and easy-to-use assets.

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✧ Products & Assets

• What file formats do your VTuber assets come in? Our digital assets typically come in PNG format with transparent backgrounds. Music/BGM files are provided in high-quality MP3 or WAV format.
• Can I use these assets for commercial streaming? Yes! All our assets come with a personal and commercial streaming license. You can use them for monetized streams on any platform.
• Do you offer custom VTuber assets? Currently, we focus on pre-made assets. For custom requests, join our Discord community to stay updated on commission openings.
• Are the assets compatible with OBS/Streamlabs? Absolutely! All our assets are designed to work seamlessly with OBS Studio, Streamlabs, and other popular streaming software.

✧ Purchasing & Payment

• How do I purchase products from Yumebo? Simply click 'Buy on Etsy' on any product to be redirected to our official Etsy shop for a secure transaction.
• What payment methods do you accept? Through Etsy, you can pay using credit/debit cards, PayPal, Apple Pay, Google Pay, and other local methods.
• Why do you sell through Etsy? Etsy provides a secure, trusted platform for digital downloads with global buyer protection.

✧ Downloads & Delivery

• How do I download my purchased assets? After purchase, Etsy will email you download links. You can also access them from your Etsy account under 'Purchases and reviews'.
• Is the download instant? Yes! All our products are digital downloads available immediately after purchase payment confirmation.
• I can't find my download link. What do I do? Check your spam folder first. If still missing, log into your Etsy account and visit 'Purchases'. For further help, contact us on Discord.
• How long do I have access to my downloads? Forever! Once purchased, you can re-download your files anytime from your Etsy account.

✧ Licensing & Usage

• Can I share purchased assets with friends? No, our licenses are for single-user use only. Each user should purchase their own copy to support our workshop.
• Can I modify the assets I purchase? Yes, you can modify assets for personal use (resize, recolor, etc.). However, you cannot resell or claim them as your own.
• Can I use your assets in YouTube videos? Absolutely! Our assets are perfect for YouTube videos, streams, TikToks, and other social media content.

✧ Support

• How can I contact Yumebo for support? The fastest way to reach us is through our Discord server. You can also reach us via social media handles.
• Do you have a Discord community? Yes! Join our Discord server to connect with VTubers, get support, and see new releases first.